Frequently asked questions

Answers to some frequently asked questions

1. Everyone requiring entry to Santas Magcial Forest, adults and children, requires a ticket each. Each ticket for each person is £18.
   
   UNDER 1's GO FREE!
   
   E.g. a parent with one 3 year old, one 4 year old and a child under one will require 3 tickets each priced at £18 – one for the adult, one for the 3 year old and one for the 4 year old.
   
   
2. The guided tour will last just over one hour.
3. The time you have chosen is your allocated time for arrival/registration – you MUST arrive at the forest 20 minutes beforehand.
   Do not arrive more than 20 minutes before your timeslot as we do not have parking capacity for multiple time slots in one go.
   E.g. if your timeslot is 7.30pm - 8.00pm the earliest you must arrive is 7.10pm.
4. When checking out, there is a box for you to enter any additional information to your order, e.g. whether disabled access is required, etc.
5. Once your order has been processed you will receive an email confirming your purchase.
   
   Your ticket(s) and order details are included in the email as well as attached as a PDF. 
   
   You can print your ticket(s) out or show them on the phone. NO TICKETS ARE SENT BY POST!
   
   
6. In the event you lose your confirmation email and tickets, it is very simple to have them re-sent to you. 
   
   
   • Go to Ticket Tailor website
   • Click on the event you are attending
   • Click on 'Manage Tickets'
   • Enter the email address you used to make the order
   • Click 'Get a secure login link'
   • You will then receive a unique link to access your order and tickets.
     
     
7. Please make sure when placing your order that you use the correct email address, this is where your tickets will be sent.
   
   After payment, you will receive an email which includes your ticket(s) and order details; your tickets are also attached as a PDF. You can print your ticket(s) out or show them on the phone. NO TICKETS ARE SENT BY POST!
   
   
8. How to find us
   Check out the ‘Find U’s page on the website: http://www.santasmagicalforest.co.uk/content/7-find-us

Simple as that, no tickets will be sent via post, your order confirmation email will include your ticket(s). This is emailed to you after you have made your purchase, just print it out or show it on your phone when you visit, its up to you.